Cancellation & Refund Policy

This policy explains when bookings can be cancelled and how refunds are handled at The Tiffin.

1. Daily bookings

• Cancel free of charge any time before the daily cutoff (5:00 PM IST the previous day) — full refund or account credit, your choice.
• After the cutoff the kitchen has purchased and planned for your meal, so same-day cancellation is not available.

2. Subscriptions

• Individual days should normally be paused, not cancelled — pauses return meal credits that extend your plan, so you lose nothing.
• Full cancellation mid-plan: unserved, unlocked service days are refunded on a pro-rata basis of the price actually paid, minus meals already delivered or locked for preparation.
• Any coupon discount is recalculated on cancellation: if the remaining order value falls below the coupon's minimum, the discount is deducted from the refund.

3. Failed or unsatisfactory deliveries

• If we fail to deliver a meal for reasons on our side, that meal is refunded or credited in full.
• If delivery fails because you were unreachable at the confirmed address, the meal is charged; our support team reviews genuine exceptions case by case.
• Quality complaints raised within 2 hours of delivery with a photo are eligible for credit or refund after review.

4. Payment verification

• If your UPI payment is rejected during verification (for example, reference not found), nothing is charged by us — any amount actually debited by your bank is reversed by the UPI system per its rules.
• If a pending payment expires before verification, the booking is released and any verified duplicate payment is refunded.

5. How refunds are paid

• Account credit — instant, usable on your next booking; or
• UPI refund to source — initiated within 3 working days of approval; bank posting times vary (typically 3–7 working days).

6. How to request

Use Contact & Support with your booking number, or raise a support case from your dashboard. We respond within one working day.