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Policy

Delivery Policy

Last updated: August 2026

Draft for review: this is business-configurable template content prepared for The Tiffin. It has not been reviewed by a lawyer. Review and adapt it before relying on it commercially.

1. Delivery windows

  • Lunch: 12:00 PM – 2:30 PM IST
  • Dinner: 7:00 PM – 9:30 PM IST

Estimated arrival times shown in your dashboard are approximate. Traffic, weather and route changes can move them; significant delays trigger an updated estimate.

2. Coverage

We deliver to addresses inside our published Jaipur delivery zones. Your address is validated on a map at booking time; addresses outside active zones cannot be booked.

3. Receiving your tiffin

  • The rider calls the recipient number on arrival if needed.
  • You can add delivery instructions per address (gate codes, floor, "leave with security", etc.).
  • Where you have asked us to leave the tiffin at a safe place, our responsibility ends at drop-off.

4. Failed deliveries

If the recipient is unreachable at the confirmed address, the rider records the failure with a reason (unavailable, wrong address, refused, unable to contact, access problem). The meal is handled per the Cancellation & Refund Policy.

5. Food handling

  • Meals are packed hot in food-safe containers and should be eaten within 2 hours of delivery.
  • Do not accept a tiffin whose seal or packing looks tampered — refuse it and tell support; it is replaced or credited.

6. Weather and force majeure

In severe weather or events outside our control we may pause deliveries for safety. Affected meals are credited to your account automatically.